Frequently Asked Questions

Our questions are reviewed by practising NHS doctors and medical professionals, including university lecturers and subject experts. Our answers include accurate explanations which are taken from up to date UK guidelines. We aim to continuously update our answers according to the latest guidelines.

The answers we provide on PLABABLE are evidence-based, and our explanations draw on reliable sources such as NICE Clinical Knowledge Summaries (CKS) and current NICE guidelines. While textbooks like the Oxford Handbooks are based on these guidelines, they are not updated as frequently and may become outdated if the guidelines have recently changed. Therefore, we prioritise the most up-to-date clinical guidelines over textbook content where applicable.

Yes, we write them based on our clinical experience and based on the questions that you ask. We derive topics, learning points and formulate them into questions and explanations to help you understand. We use current guidelines from NICE, BASHH, RCOG, SIGN, BNF and many more to ensure our materials are up to date. 

Yes, our images which include ECG, dermatology and radiology images are our own taken from patients with their consent. Of course, we ensure that we remove any identifiable patient information. We do not use images protected by the copyright of others of which we are not entitled to use. We also have our own medical artist who creates illustrations and images to further help your understanding of certain topics.

Yes, we are continuously adding questions to our question bank. Users who subscribe also have the option to create and submit their own questions for discussion with other users.

We aim to only provide correct and accurate information. However, if you do notice any errors, we do apologise and appreciate if you let us know. We will rectify any possible errors as soon as possible.

We frequently add new questions and update existing ones to reflect the most up to date guidelines and practice. As long as you have an active subscription with us, the question categories will automatically update to reflect the latest changes we make.

Questions are checked regularly to ensure reliability. Questions which are found to have suboptimal stems or explanations are automatically updated or made obsolete. Very occasionally current guidance may have changed since the practice mock has been set, or a new question may not have performed as expected. In these circumstances, questions are removed.

There is a price difference when purchasing a subscription directly through our website and via the App store because of the bundles offered. It makes more sense to purchase a subscription directly from our website which allows you to choose which resource suits your revision needs best. If you purchase on the website, you will be able to access all the content on the mobile app.

We accept all debit and credit cards, as well as Apple, Google pay and PayPal. If your card payment has been declined, please contact your bank at first instance to find out the reason for the decline or use an alternative payment method as above. Unfortunately, we do not accept payments by any other method.

VAT is Value Added Tax. It is charged by VAT registered companies on the value of the goods or services supplied to the customer. The VAT amount is then paid over to HM Revenue & Customs (HMRC), the government's tax-collecting authority in the UK.

The VAT amount is charged at 20%, and this will be displayed on the payment page before each transaction is complete.

No, we do not auto-renew subscriptions. This is to prevent users who may have forgotten to cancel their subscription and having to pay continuously. Hence, payment for subscription is a one time charge only.

When your subscription has ended, you will be given the option to extend your subscription when you log in. You can extend your subscription at any time by logging into your account on the website or mobile browser.

If you choose the option “DO NOT RESET”, your flagged questions, answers and comments will still be available. Nothing will be deleted. You’ll continue from exactly where you left off.

If you choose the option “Please RESET”, your answers will be lost and the question order will be randomised. Your flagged questions in the “Practice by Question” will remain but the flagged questions in the “Mock” will be lost. Your comments will remain and will be visible to you once you have answered.

If you wish to reset your questions, you can do so only by paying for an extension. Please note that your question and answer history will be deleted and the order of your questions will be randomised once you reset your account and this is not reversible. Once reset, all questions on your account will be unanswered for you to reattempt them. Unfortunately, we do not provide an option to reset your account without an extension however you may wish to attempt our MOCK tests as they have similar questions found in the “Practice by Category” section.

If you have purchased a BIG MOCK, it will not be deleted.

Unlike other question banks, we have built a very different platform where universities use our question banks to assess their students. We have taken steps to ensure that universities can view their student’s progress and restricted free account resets to avoid students from reattempting the assessment.

Reducing the amount that a candidate attempts a question also allows for a more reliable data set (percentages of a candidate answering an option). We would introduce more bias if a candidate was allowed to reset easily and reattempt the question with the correct answer in mind.

In addition, our mission has always been to create an affordable platform for all to use, however, there have been cases where users have taken advantage of this by sharing their accounts. We try to limit this by allowing users to only answer the questions once. In fact, our mocks are built upon the same questions in the practice by category section so essentially, users are given two attempts on all questions within one subscription. We do not expect candidates to be answering the same question for the third time, but for those who do, we have given them the option to reset for a fee although we strongly discourage this as we feel that you should utilise other PLAB resources once you have answered the same question twice (ie. once in our “practice by categories” section and once more on our “timed mocks”).

To reset all your flagged questions at once, please click here.

To access our question bank on the go, you would need to download our mobile app. This has added security features which are currently not available on mobile or iPad browsers. The security feature prevents stealing and unlawful distribution of our material on social media. We believe in protecting our materials and offering a fair service to our paid users such as yourselves.

Systems are in place to detect multiple logins from different devices. You can only access the question bank from one device at a time to prevent account sharing. Accounts are personal to the subscriber. Passwords and other login details must not be passed to others. 

Your account will be blocked if you have attempted to take print screens of our material. As stated in our Terms and Conditions, print screens of the
website or mobile app content are strictly not allowed. Systems are in place to detect unauthorised print screens which would result in account blockage for a period of 5 minutes without access to the question bank. Repeated unauthorised print screens will result in a permanent account block.

To permanently delete your account and your personal data, please click here and our team will be in touch with you to confirm this request.

Yes, we offer a range of webinars which are usually about 2 hours. More details can be found here.

Yes, it is a one-off purchase but you would need a valid active subscription for the question bank to access Gems.

If you do not have an account with Plabable yet, you need to register for an account and you can add on Gems.

Once you have purchased Gems, you can access it via Question Bank.

Yes, we have just launched Gems on our iOS and Android apps. Do try them out today!

Yes, it is a one off-purchase for lifetime access. You do NOT need an active subscription to access Plabable PodsForDocs. You will have access to new updates and new podcasts in future with no extra charge. You can get your copy for PodsForDocs here: https://awesound.com/plabable/podcast/plabable-podcast